When outsourcing a service to a third party it is essential to do your due diligence. Asigra discusses how you can ensure your cloud backup service provider will meet your business needs in its “What you need to know about cloud backup: your guide to cost, security, and flexibility” white paper.
Three important things to find out are how long the service provider has been in business, if they provide services to organizations similar to yours and whether they understand your industry’s specific compliance requirements.
Asigra recommends developing a strong Service Level Agreement (SLA) that documents your needs, the consequences if the SLA is not met and provides the assurance that your cloud backup service provider is a credible, trusted business partner who holds the necessary certifications to meet your compliance requirements.
Also, don’t get locked into a long-term agreement. Make sure you have the flexibility to make changes as your business evolves. Furthermore, realize that you own and control your data and you should have reasonable access to your data with assistance to migrate your data elsewhere if you choose.
Tomorrow, we will move to Section C of Asigra’s white paper, which focuses on the cost and ongoing operations of cloud backups.