Each day the Swine Flu seems to hit a little bit closer to home and it is beginning to affect businesses around the world. Certainly, companies doing business in Mexico are scaling back their travel plans. However, as the number of cases increases here in the United States, there will be greater apprehension for people to go to public places, and that includes work.
If the Swine Flu escalates in the United States, it doesn’t mean business has to come to a halt. There are business continuity tools available to help companies continue their operations during epidemics like this one. If your business relies heavily on your phone systems, DSC/TR (telecom recovery) might be worth looking into. This voice recovery service enables incoming calls to be re-routed to another phone number to prevent lost calls. For example, customer service calls can be re-routed to the homes of the customer service representatives, allowing them to still do their jobs, but making it unnecessary for them to go to an office where there is potential for infection.
Organizations need to make sure they have business continuity plans in place to not only protect the welfare of their employees, but to continue to serve their customers and protect their bottom line.